Booking Terms and Conditions

Deposit of one night’s accommodation required at time of booking to confirm.

Deposit is non-refundable if cancelled within 14 days of arrival.

Deposit is refundable if cancelled 14 days or more prior to arrival, less $50.00 cancellation fee.

Outstanding tariffs are to be paid on arrival. 

No refund will be given after check in (i.e early departures).                                                                      

Single night stays in Cabins and On-site Caravans will be charged at peak prices at all times.

Preferred Sites and Accommodation will be allocated subject to availability and with our best efforts, but are not Guaranteed.

Deposits and tariffs are accepted online or over the phone with Visa, Mastercard or EFTPOS. We do not accept AMEX.

Infants are aged 0 – 1

Children are ages 2 – 16

Adults are aged 17 +

COVID-19 Policy

COVID-19 cancellation: We will waive fees and offer a full refund for bookings cancelled due to COVID-19 lockdown or travel restrictions.

For group bookings that might exceed government regulations on household numbers, will be required to reduce their guest numbers accordingly but will not be entitled to the COVID-19 cancellation policy.                                                                                         

COVID-19 hygiene and safe practices are in place. As these requirements change constantly please follow guidelines found on notices throughout the park.

All guests and visitors are must report to the office on arrival and check in using QR Code located at the office, laundry or BBQ area. We are required by law to ensure all guests must check in using Services Victoria QR code.

Christmas/January and Easter Bookings

Christmas/January and Easter bookings must be confirmed with 50% of the total tariff at the time of booking.

The above tariff is non refundable if your booking is cancelled or changed within 30 days prior to arrival.

Deposit is refundable if cancelled 30 days or more prior to arrival, less $50.00 cancellation fee.

Minimum Booking Periods

Easter: 5 night minimum

Melbourne Cup Weekend: 4 night minimum

Long Weekends: 3 night minimum

Hot Rod Weekend: 3 night minimum

Christmas/January/Australia Day: Minimum nights apply

General Rules

Office hours are 9:00am – 6:00pm

All guests and Visitors must check in at the office on arrival. 

Under no exception are guests to make their way to accommodation/sites without checking in and paying fees in full.                                                                                                                       

All extra persons staying are to register and pay in full on arrival.

Check in time is from 2pm.

Check out time 10.30am.

Early arrival or extended check out may be arranged with prior notice and is subject to availability.

Bicycles are not permitted inside our accommodation.

All sites are allocated, please do not set up before reporting to the office.

Under no circumstances are trenches to be dug.

Once you have set up on sites or in on-site vans your car is to be parked in our car park. We do not allow cars to remain on sites. Cabin guests excepted. Visitor’s cars are not permitted in the park, they must remain in the car park. This is a control to improve safety around children. Vehicles entering or exiting the park are not to exceed the speed limit of 5 kms. Please keep vehicles on the roads or driveways unless instructed otherwise. 

Campfires are only permitted in designated fireplaces or in fire drums provided by the park. If you have your own fire drum please ask at the office if it is appropriate before using it. 25kg bags of wood are available for sale at the office. If you intend to use your own wood it must be brought into the park already cut to fit the drums, chainsaws are not permitted to be used in the park. Firewood and drums need to be ordered before 5pm.

Use of the playground and riding of bicycles in the park after dark is not permitted. Bicycles must be always ridden at walking pace throughout the park. Parent’s assistance is requested to enforce this.

After 10pm noise should be kept to a minimum for the comfort of all guests.

Kiosk is available during office hours. Minimum eftpos limit is $20.00.

Laundry facilities are located at the amenities block. Change is available during office hours.

BBQ’s are located opposite the office and in the shelter in the campground. There is also a bbq for cabin guests behind the cabins. Please ensure you leave these clean after use. 

Pet policy

Our park is pet friendly with the following conditions:

Pets are not permitted inside accommodation, charges may occur for additional cleaning.

Please ensure barking is kept to a minimum.

Owners are responsible to clean up after their pet.

Pet owners agree to be responsible for all property damages and/or personal injury resulting from your pet. You further agree to indemnify and hold harmless Harrietville Cabin and Caravan Park, its owners and staff, from all liability and damage suffered as a result of your pet.

Cabins | On-site Caravans | Sites

Smoking is not permitted inside our accommodation.

Accommodation to be left in a reasonable condition including dishes washed/dried and put away. Rubbish is required to be taken to the outside bins.

Do not take indoor furniture or bedding outside at any time and please refrain from sharing kitchenware with other accommodation.

Only use beds equal to the amount of paid guests, extra beds that are used will be charged as an extra person.

Please report any breakages/damage to the office.

Management reserve the right to charge guests for any damage or extra cleaning costs incurred during your stay. The amount charged is at the discretion of management. We thank you in advance for your understanding in this matter.

By booking with Harrietville Cabin and Caravan Park you agree to all terms and conditions